Returns Policy

Returns Policy:

• It is the duty of the customer to examine all goods immediately upon receipt and all claims shall be notified to us within 7 days.
• Items must be returned in the same condition that they were recieved.
• It is the duty of the customer to examine all goods immediately upon receipt and all claims shall be notified to us within 7 days.
• To return an item you need to contact our customer services department who will provide a returns reference.

Using the contact details below:

Call: 0121 306 9412 or email: admin@eventdecorgroup.co.uk (please provide your order reference).

When returning goods please pack securely along with original despatch note (if possible) and write the returns reference clearly on the outside of the packaging.

Important:

• We cannot refund items returned without correct returns reference or original despatch note.
• Returns sent by post are at your own cost. Make sure you obtain a free stamped Proof of Postage from the Post Office as we are not responsible for items that are lost in transit or damaged on their way back to us.
• Your refund will be processed within 14 working days. We will refund the cost of the item, but not the postage  This does not affect your normal legal rights.